Company Overview

In its 84th year of service, CareFirst, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit healthcare company which, through its affiliates and subsidiaries, offers a comprehensive portfolio of health insurance products and administrative services to 3.5 million individuals and employers in Maryland, the District of Columbia and Northern Virginia. In 2020, CareFirst invested $27.8 million to improve overall health, and increase the accessibility, affordability, safety and quality of healthcare throughout its market areas.

The CareFirst organization:

  • Is the largest health care insurer in the Mid-Atlantic region, serving 3.2 million members.
  • Employs approximately 5,000 associates and contractors in Maryland, Washington, D.C. and Northern Virginia.
  • Has launched the nation’s largest Patient-Centered Medical Home (PCMH) program of its kind.
  • Serves more than 628,000 members in the Federal Employees Health Benefits Program (FEHBP) - one of the largest FEHBP enrollments in the nation.
  • Nationally recognized for Plan Excellence for providing stellar customer service by being awarded the Excellent Service Experience Profile Award for 23 consecutive years for D.C. FEP members and 16 consecutive years for Maryland FEP members.
  • Invested nearly $43 million in 2019 to improve overall health, and increase the accessibility, affordability, safety and quality of health care throughout its market areas.
  • Earned recognition in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, and 2021 as one of the "World's Most Ethical Companies" from the Ethisphere Institute.

Company Mission

The mission of CareFirst BlueCross BlueShield is to provide health benefit services of value to customers across the region comprised of Maryland and the National Capital Area. To fulfill this mission, CareFirst BlueCross BlueShield commits to:

  • Offer a broad array of quality, innovative insurance plans and administrative services that are affordable and accessible to our customers;

  • Fairly address the needs of customers in each of the jurisdictions in which we operate;

  • Conduct business responsibly as a non-profit health service plan, to ensure the plan’s long-term financial viability and growth;

  • Collaborate with the community to advance health care effectiveness and quality;

  • Support public and private efforts to meet needs of persons lacking health insurance;

  • Foster health systems integration and health care cost containment to benefit the people in areas we serve, and

  • Promote respect, fairness and opportunity for our associates.

Financial Results (Year End 2017)

  • Revenue: $8.8 Billion

  • Net Income: $240.6 Million

  • Medical Care Spending: $7.5 Billion