- EFT Payments Issued as Checks:CareFirst identified on or around May 10 an issue in which some providers who were set up to receive ACH/EFT payments instead received paper checks. This issue remains under active investigation. Providers do not need to take any action at this time. We are working toward resolution and will continue to share updates as more information becomes available, including expected timing.
- ERAs Reflecting Check Information Instead of ACH:CareFirst is aware of an issue in which some Electronic Remittance Advices (ERAs) reflected check payment information instead of ACH/EFT details. This issue was resolved on May 29, 2026. CareFirst is currently working to reissue impacted ERAs to include the correct ACH/EFT information. Providers do not need to take any action at this time.
- PreAuth/Provider Portal/CFD applications will be unavailable Sat,July 18 from 8AM to 2PM and Sun, July 19 from 8AM to 2PM
Member's Privacy Policy
Health Information
Protecting member's confidential information has always been a priority for CareFirst. You have certain additional rights relating to your protected health information, whether oral, written or electronic. The Notice of Privacy Practices explains those rights.
General information about a claim can be provided to family members or other authorized representatives to solve a question or complaint, but specific diagnostic information can only be discussed with your written permission.
Medical Records
Although we do not maintain copies of your medical records, we may request copies of your medical records to process a claim.
You may request access to your medical records by contacting your provider's office and following their process for accessing your medical information.
Treatment Setting
Providers are required to implement privacy policies that address the disclosure of medical information, patient access to medical information, and the storage/protection of medical information. CareFirst reviews provider confidentiality processes during pre-contractual site visits for primary care physicians.
Other Uses of Information
Other uses of your member information including personal and financial data collected by CareFirst are required or permitted by law. We will continue our commitment to keep your personal, financial and medical information private and secure. The Notice of Privacy Practices explains how your information is used and disclosed.